Definition of the term („What is a Quality Management Representative?“)
A quality management representative (QMR) serves as a quality management consultant in a company. As the key person, he was explicitly required according to ISO 9001 until the revision ISO 9001:2015. Since the enactment of the latest revision, however, a QMR is no longer explicitly required. Since ISO 9001:2015, the role of the quality management representative is no longer regarded as a standard requirement so that the management level no longer delegates its responsibility as the promoter of quality management and the associated higher requirements to the QMR. However, the tasks of the QMR remain and will still have to be performed in the future.
Which tasks does a quality management representative have?
The QMR or the persons dedicated since the revision of ISO 9001:2015 are responsible for implementing the requirements specified in ISO 9001 with reference to the quality management system. Moreover, their tasks include ensuring the process implementation, the realization and maintenance of the quality management system according to ISO 9001. Additional tasks are:
- Obligation to cooperate in the planning and implementation of company-specific quality policies and targets
- Communication of quality principles to improve quality awareness in the company
- Continuous checks and evaluation of the further development of the quality management system.
- Coordination, support and training of management staff and the operative employees with regard to quality management.
- Coordination of the development, update and further development of standard QM documents: work instructions, process instructions and other operative documents.