CAPA (Corrective and Preventive Action)

Definition of the term (“What is CAPA?”) A CAPA (Corrective and Preventive Action) is a measure within the quality management system (QMS) and is part of GMP compliant operations. This analyzes actual…

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Complaint management

Definition of the term („What is a complaint?“) A complaint management includes all measures taken by a company to process customer complaints about the company’s performance. The emphasis lies on…

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Corrective Actions

Definition of the term („What is a corrective action?“)The ISO 9000 describes a corrective action as a “measure to eliminate the cause of a detected fault or another undesirable situation”.…

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